Terms of use of Medrax®

Medrax® is registered trademark. Medrax is a service of Softmedline Ltd.

Welcome to Medrax!

These terms and conditions outline the rules and regulations for the use of the Medrax Platform ( the “Platform”) operated Softmedline Ltd, a company registered in Bulgaria, UIC 206556529, located at medrax.bg.

By accessing this Platform, you agree that you accept these terms. Do not continue to use Platform if you do not agree to accept all of the terms and conditions set out on this page.

The following terminology applies to these Terms and Conditions, and the Privacy Policy, and to all agreements: “Customer”, “you” and “your” refers to you, the person who accesses this Platform and complies with the Company’s terms. “The Company”, “We”, “Us”, “Our” and “Us” refers to our Company. “Party”, “Parties” or “Us”, refers to both the Customer and ourselves. All terms refer to the offering, acceptance and processing of payments necessary to undertake to assist the Customer in the most appropriate manner for the express purpose of meeting the Customer’s needs in respect of the provision of the Company’s specified services, in accordance with and subject to prevailing domestic law. Any use of the above terminology or other words in the singular, plural, capitalized and/or he/she or they, shall be deemed to be interchangeable and therefore referring to the same.

The Terms may be updated at any time without specific notice to customers. Platform shall not be liable if the customer has not read the latest version of these Terms. The latest version of the Terms can be viewed at any time at: Medrax Terms of Use. As the Platform is available in different languages, the Bulgarian content shall prevail in interpretation.


We use cookies. By accessing Platform you agree to our use of cookies in accordance with our Privacy Policy.

Most interactive websites use cookies to be able to retrieve the user’s data on each visit. Cookies are used by our Platform to ensure the functionality of certain areas to make it easier for people visiting our Platform. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Softmedline and/or its licensors own the intellectual property rights for all material on Platform. All intellectual property rights are reserved. You may access this from Platform for your personal use subject to the restrictions set out in these terms.

You should not perform:

This Agreement shall apply from the time you enter our Platform.

Certain areas of this Platform allow users to post and exchange opinions and information in certain areas of the Platform. We does not filter, edit, publish or review comments prior to their presence on the Platform. Comments do not reflect the views and opinions of us, its employees and/or affiliates. Comments reflect the views and opinions of the person who posted them. To the fullest extent permitted by applicable law, we are not responsible or liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of the use and/or posting and/or appearance of the Comments on this Platform.

We reserves the right to monitor all comments and to remove any comments that may be deemed inappropriate, offensive or in violation of these Terms and Conditions.

You warrant and represent that:

You hereby grant us a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinks to our content

The following organizations may contact our Platform without prior written approval:

These organizations may link to our home page, publications, or other information on the Platform, so long as the link is: (a) not misleading in any way; (b) does not falsely imply sponsorship, endorsement, or approval of the linked party and its products and/or services; and (c) fits within the context of the linked party’s site.

We may consider and approve other liaison requests from the following types of organizations:

We will approve link requests from these organizations if we decide that (a) the link will not make us look unfavorable to ourselves or our accredited businesses; (b) the organization does not have negative information about us; (c) the benefit to us of the hyperlink’s visibility outweighs the lack of us; and (d) the link is in the context of general resource information.

These organizations may link to our home page as long as the link is: (a) not misleading in any way; (b) does not falsely imply sponsorship, endorsement, or approval of the linked party and its products or services; and (c) fits within the context of the linked party’s site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our Platform, you should inform us by sending an email to us. Please include your name, the name of your organization, contact information, and the URL of your website, a list of all URLs from which you intend to link to our Platform, and a list of the URLs on our Platform to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may use hyperlinks to our Platform as follows:

No use of the us logo or other artwork will be permitted for linking unless there is a trademark license agreement.


You may not create frames around our Platform that alter the visual presentation or appearance of our Platform in any way without prior approval and written permission.

Responsibility for content

We are not responsible for any content that appears on your website. You agree to indemnify and hold us harmless from and against any and all claims that arise on your website. No link shall appear on any website that could be construed as defamatory, obscene or criminal, or that violates, otherwise infringes or promotes the violation or other infringement of the rights of any third party.

Your privacy

Please read the Privacy Policy

Preservation of rights

We reserve the right to ask you to remove any link or specific link to our Platform. You agree to promptly remove all links to our Platform upon request. We also reserve the right to change these Terms and Conditions and the linking policy at any time. By permanently linking to our Platform, you agree to be bound by and abide by these linking terms and conditions.

Removing links from our Platform

If you find a link on our Platform that is offensive for any reason, you may contact us and inform us at any time. We will consider requests to remove links, but we are under no obligation to do so or to respond to you directly.

We do not warrant that the information on this Platform is correct, nor do we guarantee its completeness or accuracy; we do not promise to guarantee that the Platform will remain available or that the materials on the Platform will be updated.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our Platform and your use of this Platform. Nothing in this disclaimer will:

The limitations and exclusions of liability set forth in this section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, tort and breach of statutory duty.

Insofar as the Platform only acts as an intermediary to suppliers and the information and services on the Platform are provided free of charge to customers, we are not liable for any loss or damage of any nature.

Features and services of the Platform

The Platform contains information about medical providers and other professionals and gives clients access to content covering both medical and non-medical topics. No medical services are provided through the Platform and no medical activities are carried out within the meaning of the Health Act, the Medical Institutions Act and other health care regulations. We are neither a medical service provider nor a healthcare facility and do not provide healthcare activities. The medical and/or non-medical assessments and advice you receive are provided by providers who act as independent experts and are not dependent on us (or the company behind it) in any way.

Our services are provided through a Platform allowing medical and other professionals (providers) to interact with clients to provide clients with remote medical and non-medical assessments and consultations online based on health history and information that clients provide to providers.

By registering on the Platform, customers agree to receive commercial communications from both the platform and its partners. Customers can withdraw their consent at any time by deleting their account and discontinuing use of the services offered by the Platform.

Features of online consultations provided through the Platform

You send a description of your problem along with files of your choice – photos, test results and other important files and receive a response from a supplier (uploaded via the Platform) within 2 to 72 hours. The response contains information about your condition (or your animal’s condition) along with advice. If, during the consultation, the doctor decides that you need any medication, he or she may prescribe that medication. If you have not already done so when you registered, we will ask you to fill in your name and age. Depending on local regulations, this information is needed to create a valid prescription.

On the Platform you can find the price list for the providers’ services. By requesting a consultation with a provider, clients accept the prices for their services. Clients pay for providers’ services through the Platform, but do not pay any fees on the Platform itself.

You understand that the services offered by providers may qualify as medical services and are performed remotely and without face-to-face contact or physical examination. You understand that the rules of Chapter Four of the Consumer Protection Act (CPA) do not apply to these services by virtue of Art. 46 para. 1(1) of the Consumer Protection Act.

You understand that the consultation and eventual diagnosis is carried out remotely, with the associated consequences and risks. Professionals will make every effort to provide a quality, timely and complete service, consultation and possible diagnosis, yet you are advised and acknowledge that there is a risk of misdiagnosis of your condition when diagnosed remotely. You are also advised that the services offered by the Specialists are not a substitute for a face-to-face consultation with your GP or specialist.

You understand that it is your responsibility to monitor your condition and to seek medical attention if complications arise and to seek the appropriate specialists if necessary.

You agree that in the course of the consultation you may be provided with additional information about your diagnosis, treatment, the diagnostic and treatment methods used, their alternatives, risks (if any), expected results, and the same will be deemed accepted unless you expressly disagree.

We hope you find these services useful. Please use them responsibly.


We use PayPal to make payments. Please see the PayPal Acceptable Use Policy for more information.

If you have further questions or need more information, please do not hesitate to contact us.